On the day of your appointment:
- Please Wear a Mask. Anyone entering the clinic must wear a surgical mask. If you do not own a surgical mask, we can provide you with one, or you can purchase one at any retail outlet. If for medical reasons you are unable to wear a mask, please call the office to make arrangements for a safe appointment time.
- Please arrive at your scheduled appointment time. This reduces the number of people in the waiting room. If you arrive early, we will ask you to take a guest pager and we will call you when we can receive you in the clinic.
- Please come to your appointment alone. We ask that family members wait in their car during the appointment. If you require assistance during your appointment please let the office know so we can accommodate 1 extra person in your appointment.
- Please inform us of any COVID-19 symptoms. If you have display any COVID-19 related symptoms or have a cough, fever, shortness of breath, pink eye, have recently travelled outside of the province or country, or have been tested or treated for COVID-19, please inform us. We may postpone your appointment as a precaution to keep our community safe.
- Please bring the following:
- Valid health card
- List of Medications
- Eye Drop Prescription
- Sunglasses (eyes will be sensitive from eye drops)
- Snack (if diabetic)
- For Quebec Patients: Please bring your valid RAMQ card. If you live in the Ottawa/Gatineau area, we request you sign an Out of Province claim form that we can put on file. Once completed we can bill on your behalf. For all other Quebec patients, you must pay at the end of your appointment and we will provide you with an Out of Province form that you can submit for reimbursement.
- Please refrain from using any scented products. Our office is a fragrance-free area.
- We will not provide prescriptions for glasses at this appointment.
- All appointments are consultations only; you will not have surgery at this appointment. Surgical procedures, if needed, will be performed at a later date.
- All appointments are 2-3 hours on average. Please plan accordingly.
What your appointment will look like:
- You will be asked to fill out a Medical Intake Form with various questions related to current and previous medical conditions.
- Multiple eye measurements and diagnostic tests will be taken throughout the appointment.
- We also provide a OPTOS test. This test is recommended by all doctors in the clinic. This test will give the doctors a clearer picture of the back of the eye. They use this test to determine the health of your retina and can help with detecting eye disorders earlier. This test is not covered under any provincial plan but can be covered under some private plans.
- You will see the doctor after all required measurements are taken. He/She will determine the necessary actions and you will have the opportunity to ask questions.
*If you are unable to attend the appointment, please contact our office as soon as possible to reschedule. We can be reached at (613) 596-0300 or at info@icarecentre.org